Tag Archives: email

Writing Business Emails

Photo by Robert S. Donovan

Writing business emails is an everyday occurrence. Most of us tap out an email without a second thought. But, after seeing some of the emails I receive, maybe they deserve a second thought.

Bad grammar and nonsensical sentence structure inundate emails. I seriously wonder if some of these folks run spell check, much less take a glance at what they’ve written.

It all gets down to paying attention. Sure, it takes an extra moment or two to proof an email before hitting “send.” But that moment can be the difference between communicating a good impression or a bad one. Don’t you think it’s worth a few seconds of your time?

Communicating well isn’t difficult, but it does take mindfulness. Here are a few quick tips for your emails, along with a couple of other options when communicating with colleagues and clients.

  • Make the subject line pertinent to the email topic so you don’t confuse the reader.
  • If the length of your email rivals War and Peace, put it in a Word document and send it as an attachment. Your email should offer a brief summary of the document.
  • PowerPoint attachments work too.
  • Stay focused on your topic, and get to the point quickly.
  • Avoid long paragraphs and sentences. Use plenty of white space to make it easier on the reader’s eye.
  • Remember that more people are checking email on their cell phones. Bullets or numbered lists can make reading easier.
  • If you have a complicated topic that would be simpler to explain verbally, pick up the phone or schedule a conference call.
  • Consider using instant messaging if a quick conversation will save writing an email at all.

Remembering that your email isn’t the only one in the recipient’s box can help you communicate more effectively in your writing. As always, your comments are welcome.

When Email Just Won’t Do

Even as more forms of communication develop (e.g. texting, social media), email is still the preferred method of communication for many people. Most of us will check email before checking Facebook or Twitter.

Wait. Let me restate that:  Most of us over 35 will check email before checking Facebook or Twitter.

When it comes to email, two things scare me:

  1. The “Reply to All” option
  2. Depending on email as the solution for every situation

I’m not going to spend much time on the “Reply to All” option. We’ve all been part of those emails when someone hits this button and initiates the Thread-That-Would-Never-Die.

And if your emotions are running high, listen closely:  Walk away from the computer. Do NOT hit “Reply to All” until you are in a better state of mind.

As much as I like email, it’s not the appropriate response for every circumstance. One example is a recent conversation I had with someone I didn’t know very well.

After we talked, I realized that she misunderstood something I said and had commented accordingly. I knew I needed to clarify my comment, so I picked up the phone and called her.

I used the phone because I knew an email wouldn’t send the right message. First, we didn’t know each other that well yet. Second, I felt that even if I clarified my comment, asking her to explain her comment in an email may not come across properly.

I called and explained what I meant, then asked her about her comment. She explained in a sentence or two and within 45 seconds, we were laughing and making plans to get together over the weekend.

Using the phone means the listener gets to hear your tone and intent when you speak. This is an important part of communication that gets lost when looking at words on a screen. Computer screens can act as filters and make messages more impersonal. So if you have to write something, consider the old-fashioned method of putting pen to paper.

That’s my story — Let’s hear from you:

  • Have you ever had a miscommunication through email?
  • If so, how did you resolve it?

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Have a Refreshing and Productive Weekend!

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